My problem is that I need to tweak (intraday) the schedule after the client generates it. Doing this one by one (in the graphical drag and drop screen) for a huge number of agents takes up a lot of my team's time. Any other way to do this in bulk ?
I need to tweak the intra-day schedule to match (+5%) with my forecast. Generally the scheduled agent count is way above forecast in most time slots. Thanks