WFM Terminology

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WFM Terminology
We are working with a vendor to obtain a WFM platform, and I always hear the word phrase, waiting for the CAR. What does CAR mean.

Helper

Call Centre Helper

CAR = Customer Account Representative
Most likely it is
CAR = Customer Account Representative (i.e. Agent or Advisor)

It could also mean
CAR = Call ARrival
CAR = Compound Annual Rate

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