WFM & workload distribution

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WFM & workload distribution
Can anyone recommend a workforce management tool that also offers automatic distributes of phone, email, live chat & social queries based on SLA. At present the workload is assigned manually and we are looking to automate this via 1 solution.

Helper

Call Centre Helper

Take a look at the Directory
It is very hard to make a recommendation as it all depends upon your particular circumstances.
I would suggest that you look in the directory.
https://www.callcentrehelper.com/directory/workforce-management-optimisation

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