What are some of the biggest problems employees face in the customer service industry?

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What are some of the biggest problems employees face in the customer service industry?
Hi everyone,

I am doing some independent research and I would like to know what are some of the biggest problems that customer service reps face in their jobs? If you work or have worked in the customer service industry, then I would much appreciate any responses or honest opinions.

Many thanks

Editor

Call Centre Helper

Here are a few links that could help

Problems faced by call centers employees
Common problems faced by employees of call center:

1. Is tired of listening that they are not motivated enough.
2. Afraid of taking the first call every time.
3. tired of data protection trainings.
4. fed up of targets to fulfill.
5. Has to work for unpaid overtime.

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