What is a blackout day in a call center /backoffice ?

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what is blackout day in callcenter/backoffice ?
What is a blackout day in call center/backoffice ?

Helper

Call Centre Helper

A few meanings
I have not heard of this term before but I suspect that it is an abnormal day

- Where there is a major power failure (the lights go off and hence everything goes black). This could also apply to a major computer failure where the screens stop working
- In the travel industry a blackout day is a day when frequent fliers are unable to redeem their miles for reward flights

Depending on context, a predetermined 'non-leave' day
On some versions of WFM, there is the ability within the package to set specific days as blackout days - restricting and preventing agents from requesting leave.
You could use this around your busiest days, month end/start, bank holidays, etc. and gives you the ability to control the amount of leave agreed for the date.

Helper

Call Centre Helper

Thanks for this
Hi Ian

Thanks for your definition

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