What is Birth rate in call center WFM?

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What is Birth rate in call center WFM?
Please make me understand the meaning.

Birth Rate & Death Rate
Birth rate & Death Rate in Call center

Editor

Call Centre Helper

Arrival Rate
From my understanding
Birth rate = Call arrival rate e.g. The number of calls offered in a period of time

Death Rate = Abandon rate - The number of callers who abandoned (hung up/ not answered) in a period of time

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