What is shift inflex

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What is shift inflex
Hi Team,

Can someone explain what is shift inflex ?



Call Centre Helper

Inflex means inflexibility
Shift inflex (or schedule inflex) is a fudge factor to cover for things like adherence and shrinkage. It is a factor (typically 5% - 10%) that is added to the FTE number to allow staffing to meet service levels.

Most often you find this in a shrinkage number. Sometimes it is used to limit maximum occupancy.

Shift Inflex
What is formula of Shift Inflex ?

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