Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

In this article we discuss the different between occupancy and utilisation, discussing how to calculate both, using occu..
Read more...
Difference Between Occupancy and Utilization What is Difference between agents Occupancy and Utilization and what is for..
Read more...
In this article we explain the difference between an abandoned call, a missed call and a lost call...
Read more...
Dave Hoekstra at Calabrio and Paul Turner at Genesys discuss the key differences between Workforce Management (WFM), Wor..
Read more...
Chris Mounce at EvaluAgent explains the difference between empathy and sympathy statements and when you would need to us..
Read more...
In this video Talkdesk’s Ben Rigby explains the key differences between ChatGPT, large language models (LLMs) and ..
Read more...
We specify the difference between measuring repeat contacts and first contact resolution (FCR) before highlighting why i..
Read more...
What is the Difference Between Absenteeism and Shrinkage? Question asked by Nishank Shrinkage is A Percentage Shrinkage ..
Read more...
When you’re in the customer service business, you may feel that you are constantly attempting to streamline your proce..
Read more...
BPO and call centres are fast-growing industries that play a pivotal role in streamlining business processes and enhanci..
Read more...
Nikki Quinn at Playvox explains the difference between customer service and customer experience. What Is the Difference ..
Read more...
Paul Turner at Genesys, Nikki Quinn at Playvox, and Alex O’Donovan at Business Systems discuss the difference between ..
Read more...
Over the last year, calls have moved from the office to the home to, well, anywhere. We’re connecting with people at d..
Read more...
CallMiner’s Frank Sherlock explains how conversational and interaction analytics differ. What Is the Difference Be..
Read more...
In this article we explain the difference between a Customer Engagement Management (CEM) Platform and a Customer Relatio..
Read more...
We were recently asked… “What is the difference between Customer Experience and Customer Service?” So ..
Read more...
Angela Lepelley from Five9 and Stuart Dorman from Sabio explain the difference between a bot and a chatbot. What Is the ..
Read more...
Choon Khee Koh at 8×8 looks at Voice APIs and explains the difference between good and great customer service. Once..
Read more...