what is the QA randomizer ?

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what is the QA randomizer ?
how to make a random sample size for my team.

Either use a complet...
Either use a completely random sample, or look for anomalies in CSat, AHT and other customer-facing metrics - these will generally provide more beneficial learnings.

For more tips regarding QA, read our article: https://www.callcentrehelper.com/best-practices-quality-monitoring-133703.htm

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