What is this number and where does it come from?

Topic Views - 656

David Lakeland

If you go to your following link: https://www.callcentrehelper.com/erlang-c-formula-example-121281.htm
In part 12, there is the number of 0.6821 - what is this number and where does it come from?

12 Feb 2021 22:48:44

Jonty Pearce

Helper

Call Centre Helper

It was missing an equals sign

So Pw = X / ( Y + X)

Pw = 27557 / (12842 + 27557) = 0.6821

Or in percentage terms 68.2%

I have corrected the original article

15 Feb 2021 21:32:55

Comment Title

More Details *

First Name *

LastName *

Email Address *

Not found what you were looking for?

1. Try searching through our site.

2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question