When should I increase the number of evaluations per staff per month

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When should I increase the number of evaluations per staff per month
My mandate is 2 per staff per month, if their score is not at a performing rate how many more should I listen to, any thoughts

Editor

Call Centre Helper

A sliding scale
I came across an interesting solution to this at AllClear Insurance. They had a number of zones. At top level (Platinum) it was 1 call per agent per month. At the lowest level (Bronze) it was 12 calls per agent per month

Take a read of the article - it is about half way down
https://www.callcentrehelper.com/call-centre-helper-visits-allclear-travel-insurance-51892.htm

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