When to use that a call is being recorded

Topic Views - 182

When to use that a call is being recorded
I’m a supervisor at a call center and we need to ensure that our agents are telling our customers that a call is being recorded for quality assurance
They forget to say it when needed

Helper

Call Centre Helper

Why not play a message in the IVR
Why not play a message in the IVR?

"Welcome to ABC Company. We will connect you to one of our advisors. All of our calls are recorded for Quality Assurance purposes."

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question