Work Force Management Tools

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Work Force Management Tools
I have a small contact center with phone and chat agents. We are expanding and I am now in need of a staff scheduling tool. What do you recommend?


Call Centre Helper

Workforce Management Tools
Hi Cindi

I would suggest that you take a look at some of the WFM tools in the directory

If you are a small company then probably a cloud based solution would be best for you.

The right solution will also depend on the integration capabilities with your ACD system.

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