Work Force Management Tools

Topic Views - 484

Work Force Management Tools
I have a small contact center with phone and chat agents. We are expanding and I am now in need of a staff scheduling tool. What do you recommend?

Editor

Call Centre Helper

Workforce Management Tools
Hi Cindi

I would suggest that you take a look at some of the WFM tools in the directory

https://www.callcentrehelper.com/directory/workforce-management-optimisation

If you are a small company then probably a cloud based solution would be best for you.

The right solution will also depend on the integration capabilities with your ACD system.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question