Workforce Management Outsourcing

Topic Views - 518

MI Analyst/Workforce Planner


Good Day Everyone

I came up with the idea of starting a business - it would involve the outsourcing of Workforce Management (scheduling, forecasting, Mi and analytics, Resource Planning etc...)

Any high level feedback or examples of whether or not this is a viable business idea and what are the major challenges.

Any feedback appreciated.


Call Centre Helper


Sounds like a reasonable idea. There are though a few people already doing this in the UK.

The key element is to do some test marketing. See if you can find a first customer before you invest too much money in the idea.

If you can find a customer before you start the business, then the odds are that you can find a second and you may have a viable busines idea.

Keep your overheads as low as possible though.


WFM Logic

Sean I started doing this in NA last year,....if you are looking for information and insight your more than welcome to contact me.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question