Workforce Manager Annual Goals

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Workforce Manager Annual Goals
Hi all,
I'm in the middle of goal-setting for the year and they are due next week. I'm hoping to get a sense of typical goals & KPI's that you would find on a Workforce Manager's annual review. The clear goal is forecast accuracy, but I'd love to know of a few others I could include.



Call Centre Helper

A few ideas
Forecast Accuracy
Schedule Adherence
Schedule Satisfaction

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