Zero Tolerance Policy - ZTP

Topic Views - 1634

Zero Tolerance Policy - ZTP
What should be ZTPs for a call centre ??

Helper

Call Centre Helper

A few ideas
I have not seen a Zero Tolerance Policy for a Call Centre but I imagine there are two sides to it.

1. Dealing with abusive behaviour from Customers
We have put together a policy here
https://www.callcentrehelper.com/policy-angry-abusive-customers-123183.htm

2. Making sure there is an internal policy so that staff can come to work without fear of violence, abuse or harassment.
This probably needs to include a number of areas
- Bullying and Intimidation
- Improper Sexual Conduct
- Equality (Sexism and Racism)
- Stealing
- Use of Drugs (and possibly Alcohol)

Hope that this helps

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question