Panellists
Back by popular demand. Following the success of last year’s 30 Contact Centre Tips webinar, we hosted another Top Tips session.
You get the chance to explore a wide range of hints and tips in a quick-fire, easy-to-digest format.
You may be able to implement some of these tips in a matter of days.
Agenda
- Introductions – Jonty Pearce, Call Centre Helper
- 10 Management Tips – Paul Cooper, Customer Plus
- 10 Technology Tips – Mike Murphy, Interactive Intelligence
- 10+ Top tips from the audience
Winning tip – “Review KPI regularly – are they still relevant 1 year after being written?” thanks to James
All the tips from the audience have now been turned into an article 20 bite-sized tips for your contact centre
- Interactive Q&A – Live questions from the audience
Topics to be discussed
- Contact Centre Management
- Staff Motivation
- Technology
- Customer Satisfaction
- Training Tips
- Mobile Apps
- Customer Experience
- Attrition
- Forecasting
- Gamification
- Top tips from the audience
- Interactive questions and answers
This webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence.
Original Webinar date: May 2013
