Recorded Webinar: 30 NEW Contact Centre Tips

Panellists

The Webinar Contents

Back by popular demand.  Following the success of last year’s 30 Contact Centre Tips webinar, we hosted another Top Tips session.

You get the chance to explore a wide range of hints and tips in a quick-fire, easy-to-digest format.

You may be able to implement some of these tips in a matter of days.

Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• 10 Management Tips – Paul Cooper, Customer Plus

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• 10 Technology Tips – Mike Murphy, Interactive Intelligence

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• 10+ Top tips from the audience

Winning tip – “Review KPI regularly – are they still relevant 1 year after being written?” thanks to James

All the tips from the audience have now been turned into an article 20 bite-sized tips for your contact centre

• Interactive Q&A – Live questions from the audience

Topics to be discussed

• Contact Centre Management
• Staff Motivation
• Technology
• Customer Satisfaction
• Training Tips
• Mobile Apps
• Customer Experience
• Attrition
• Forecasting
• Gamification
• Top tips from the audience
• Interactive questions and answers

This webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence.

Original Webinar date: May 2013