Recorded Webinar: ALL NEW 30 Contact Centre Tips


Back by popular demand for a 3rd year. We have received such an overwhelming response to our previous tips sessions that we have decided to repeat it for a third year. In this jam packed session our experts will be putting forward their tips on how to improve the contact centre. Thursday 8th May 2014 And since it is an interactive session the audience will able to participate live. We will also have 5 spot prizes for the best audience tips during the session. You’ll get the chance to explore a wide range of hints and tips in a quick-fire, easy-to-digest format. We’d be amazed if you weren’t able to take away something that you could deploy in your contact centre.

Topics Discussed

  • Motivation of agents
  • Productivity
  • Customer Feedback
  • Mobile Apps
  • Customer Experience
  • Dealing with absence
  • Attrition
  • Performance Management
  • Contact Centre Metrics
  • Getting management buy-in
  • Resource Planning
  • Tips that cost little or nothing to implement
  • Technology tips

Panellists

Ian Morton- Headshot
Ian Morton
Budd
Mike Murphy- Headshot
Mike Murphy
Interactive Intelligence
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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