Back by popular demand for a 3rd year.
We have received such an overwhelming response to our previous tips sessions that we have decided to repeat it for a third year. In this jam packed session our experts will be putting forward their tips on how to improve the contact centre. Thursday 8th May 2014
And since it is an interactive session the audience will able to participate live. We will also have 5 spot prizes for the best audience tips during the session.
You’ll get the chance to explore a wide range of hints and tips in a quick-fire, easy-to-digest format.
We’d be amazed if you weren’t able to take away something that you could deploy in your contact centre.
Motivation of agents
Dealing with absence
Contact Centre Metrics
Getting management buy-in
Tips that cost little or nothing to implement
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys