In this webinar we look at the best ways to improve contact centre performance.
From operational improvements, channel strategy and new technology we will discuss how to best improve the performance of the contact centre.
Dealing with Social Media
Building Behavioural and Emotional Connections
How technology can improve performance
The voice of the customer
Speeding up customer identification and verification of callers
Voice of the customer
Top tips from the audience
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by NICE