Recorded Webinar: Best Practices in Improving Call Centre Performance

In this webinar we look at the best ways to improve contact centre performance. From operational improvements, channel strategy and new technology we will discuss how to best improve the performance of the contact centre.

Topics Discussed

  • Customer Experience
  • Multi-channel strategy
  • Dealing with Social Media
  • Building Behavioural and Emotional Connections
  • Organisational Perspectives
  • How technology can improve performance
  • The voice of the customer
  • Speeding up customer identification and verification of callers
  • Voice of the customer
  • Top tips from the audience


    Guy Fielding- Headshot
    Guy Fielding
    Ed Creasey- Headshot
    Ed Creasey
    NICE Systems
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by NICE

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