Recorded Webinar: Best Practices in Improving Call Centre Performance

In this webinar we look at the best ways to improve contact centre performance. From operational improvements, channel strategy and new technology we will discuss how to best improve the performance of the contact centre.

Topics Discussed

Customer Experience

Multi-channel strategy

Dealing with Social Media

Building Behavioural and Emotional Connections

Organisational Perspectives

How technology can improve performance

The voice of the customer

Speeding up customer identification and verification of callers

Voice of the customer

Top tips from the audience

Panellists

Guy Fielding

Horizon2

Ed Creasey

NICE Systems

Jonty Pearce

Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by NICE