Webinar Slides: Creative Scheduling Strategies


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Slides are available from our webinar on the myriad of different scheduling strategies and explore how they work. 

What is the best way to schedule your contact centre?  Rotations, flexible shifts, shift bidding, banked hours?

We also discussed which strategy could be best for your business.

Agenda

  • Top tips for home agents – Jonty Pearce, Editor, Call Centre Helper.
  • Practical Tips for Efficient Call Centre Scheduling – Penny Reynolds, Call Center School and Chris Dealy, injixo
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Click here to view the slides

  • Product demo – Dean Couchman, injixo
  • Your tips

Winning tip – (to be confirmed)

All the tips from the audience have now been turned into an article The best ways to schedule contact centre agents

  • Interactive Q&A – Live questions from the audience

Topics to be discussed

  • Different scheduling systems
  • Flexible shifts
  • Banked hours
  • Home working
  • Part time vs. full time staffing
  • Dealing with holidays
  • Top tips from the audience
  • Interactive questions and answers

 

Published On: 17th Sep 2013 - Last modified: 17th Sep 2019
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