Recorded Webinar: How To Transform Customer Contact in the Contact Centre


Customer Contact has changed dramatically in the past years. From new thinking on contact centre metrics, a move away from outsourcing as well as a move towards digital channels. In this webinar, we look at a range to techniques to transform customer contact in the contact centre.

Topics Discussed

  • Multi-channel customer contact
  • Customer Engagement
  • The latest thinking in Customer Effort
  • Making it easier to identify and verify callers
  • Getting customers to the right advisor
  • The role of self-service
  • How technology transform Customer Contact
  • Top tips from the audience
  • Panellists

    Paul Weald- Headshot
    Paul Weald
    Contact Centre Innovator
    Stuart Dorman- Headshot
    Stuart Dorman
    Sabio
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper
    Megan Jones- Headshot
    Megan Jones
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by Sabio


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