Get Connected 2017


THE DATE: 12th October

THE LOCATION: ETC Venues, Bishopsgate Court, 4-12 Norton Folgate, London, E1 6DQ

THE DESCRIPTION: Our annual customer experience event attracts over 150 contact centre professionals across the UK. Join us for half a day to learn about:

  • Top 5 digital customer experience trends you need to know about
  • How we make decisions and how you can influence customer behaviour
  • How to make the multi-channel dream a reality
  • What technologies are available today to ensure you can serve your digital savvy customers.

Event timetable

9:00am Arrivals & Registration
9:30am Colin Hay, VP Sales UK – Welcome note
10:00am Ann-Marie Stagg, Chief Executive of CCMA – Top 5 key customer experience trends you need to know about
11:00am Ziba Goddard, Choice Architect at Cowry Consulting – Understanding Homer Simpson: the key to better conversations with customers
11:30am Coffee Break
12:00pm Leigh Jansen – Customer Service Manager – The multi-channel dream
12:30 Puzzel presentation
1:00pm Networking & Lunch

THE ORGANISERS: Puzzel

THE WEBLINK: https://www.puzzel.com/uk/events/gc2017/

- Last modified: 25th Aug 2017
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