Getting REAL About Real-time Agent Guidance – Webinar

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Join industry thought leader and CX expert Martin Hill-Wilson and CallMiner’s Mark Lockyer as they explore the power of real-time conversation analytics, share best practices, unwrap common misconceptions, and reveal the value & benefits these systems deliver for customer experience and wider business performance improvement.

Save your place to learn:

  • How post-contact analytics insights power real-time systems
  • How policy and process help shape your real-time guidance strategies
  • The benefits of real-time systems for remote workforces
  • How the intervention of real-time guidance impacts CX
  • Use cases that benefit from real-time next best action agent guidance

Join us for a live webcast and Q&A – Thursday, 15 July 2:00 p.m. BST | 9:00 a.m. ET

Published On: 22nd Jun 2021 - Last modified: 16th Jul 2021
Read more about - Archived Content,

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