Join industry thought leader and CX expert Martin Hill-Wilson and CallMiner’s Mark Lockyer as they explore the power of real-time conversation analytics, share best practices, unwrap common misconceptions, and reveal the value & benefits these systems deliver for customer experience and wider business performance improvement.
Save your place to learn:
- How post-contact analytics insights power real-time systems
- How policy and process help shape your real-time guidance strategies
- The benefits of real-time systems for remote workforces
- How the intervention of real-time guidance impacts CX
- Use cases that benefit from real-time next best action agent guidance
Join us for a live webcast and Q&A – Thursday, 15 July 2:00 p.m. BST | 9:00 a.m. ET