About the Event
THE DATE: 24th – 25th October 2018
Contact center leaders are challenged daily to contain costs while continuously meeting customer expectations. Many focus on lower-cost digital channels to support these goals. Yet, to achieve success, digital engagement must deliver the seamless, personalized journeys that customers now expect.
Join Genesys and Forrester guest speaker, VP & Principal Analyst, Art Schoeller, to learn best practices and tools for “going digital.” Register now. You will also learn how to improve the ROI of digital customer service.
THE WEBLINK: Click here for more info and to register
Date and Time
Wednesday 24th October 2018
Thursday 25th October 2018