Give staff a small empowerment budget

Are you looking to improve customer service and to drive employee engagement?

Why not allow a small empowerment budget for advisors of, say, £250 per month.  This can be spent on doing the right thing for the customer.  This could then be used without approval for something like sending a birthday card to a customer, or sending out a bunch of flowers as an apology – up to £50 with no approvals needed.

Your advisors will use it when they feel appropriate and you will probably find that they know when a customer is “trying it on”.

Published On: 5th Nov 2013 - Last modified: 12th Jul 2017
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