GMT Corporation has signed a strategic partnership agreement with LiquidSpoke enabling them to integrate and distribute GMT’s workforce management solution.
This will allow customers to manage, integrate, control and administer their Enterprise Contact Center and IP Telephony systems seamlessly with the rest of their technology infrastructure.
Enterprises are now demanding voice over IP solutions with application development and management tools that are easier to use, more scalable, and capable of addressing the needs of the entire business by enabling convergence beyond the call center. LiquidSpoke’s enterprise products empower organizations to meet key business requirements, including compliance and risk management, customer preservation and insight, as well operational efficiency.
GMT Planet, which helps put the right people in the right place at the right time to achieve the right business results, provides a robust and comprehensive feature set supporting all the essential workforce and performance management processes, including long-range strategic planning and budgeting, accurate workload forecasting, intelligent scheduling, intra-day management and adherence reporting, reporting and agent empowerment. Contact center clients worldwide report significant operational benefits through their use of GMT Planet, including lower contact center operating costs, improved sales conversion rates, increased agent retention, reduced overtime expenses and improved customer satisfaction.
“GMT is thrilled LiquidSpoke is adding our award-winning workforce management solution to complement its suite of leading LiquidWare and IP telephony products,” said Simon Angove, chief executive officer of GMT. “As a leading provider of IP-based phone systems and LiquidWare products for the mid-sized contact center market, LiquidSpoke will now be able to offer GMT Planet through its broad network of reseller and channel partners worldwide. Because our companies’ products and services bring a tremendous amount of value to our clients, including reduced operational costs and improved performance, it made perfect sense for us to join forces.”