Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

Whether you are looking to implement a new coaching programme or refresh an existing one, Simon Thatcher shares his top ..
Read more...
Buzz Session Energizers My Energizer toolkit is running low on ideas? Any games / exercise ideas you have please pass my..
Read more...
What Is SIP? SIP, or Session Initiated Protocol, is a signalling system that enables a whole range of applications to be..
Read more...
Not feeling as sharp as you were back in early 2020? You’re not alone. ‘Pandemic brain’ is affecting our productiv..
Read more...
Date: 12 June 2024 Location: Capita, London Register Now Join us at Capita, London for the second CCA Leaders’ Summit ..
Read more...
Date: 17 September 2024 Location: Lowry Hotel, Manchester Register Now Join us at The Lowry Hotel, Manchester the final ..
Read more...
IrisCX has introduced Session Score, a real-time, AI-based customer satisfaction measurement tool that helps contact cen..
Read more...
Nuance Communications has announced a solution that uses AI to eliminate putting customers on hold. Instead of having cu..
Read more...
Nick Drake-Knight illustrates Continue & Begin Fast Coaching being used in a call centre environment with this 4-min..
Read more...
When looking at what is shared online about customer experience, there is a distinct impression that the definition of c..
Read more...
KMS Lighthouse share their advice for lowering hold times in the contact centre. No one likes to wait, and nowhere is th..
Read more...
Your choice of music on hold can make or break the customer experience. Here we look at where the concept came from and ..
Read more...
We receive many questions about music on hold – and in particular what licences are required.We find that many peo..
Read more...
Koopid present three hacks to transform customer service in 2021. The momentous events of 2020 have made us all acutely ..
Read more...