Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Tech
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
What Customers Really Think of Music on Hold
Finding the right music on hold strategy can be difficult, especially when custo..
.. Read more...
Seven music on-hold tracks to avoid
While on-hold music has the potential to soothe, calm and appease prospective co..
.. Read more...
Nuance Introduces AI That Eliminates Putting Customers On Hold
Nuance Communications has announced a solution that uses AI to eliminate putting..
.. Read more...
How to Create Reassuring On-Hold and IVR Messages – With Examples
Liz Doig of Wordtree sets out how the words you use can reassure customers while..
.. Read more...
Your Call Is Important to Us, Please Hold the Line
When looking at what is shared online about customer experience, there is a dist..
.. Read more...
How to Reduce Hold Time in a Call Centre
KMS Lighthouse share their advice for lowering hold times in the contact centre...
.. Read more...
AI Is Set to Take Hold of Contact Centres
We asked 224 contact centre professionals ‘Over the Next 5 Years, Which Tr..
.. Read more...
What is the best voice to use for on-hold messages?
Choosing a voice to represent an organisation requires a deep understanding of b..
.. Read more...
Is Your Music on Hold Turning Off Your Customers?
Your choice of music on hold can make or break the customer experience. Here we ..
.. Read more...
Music On Hold – Do I need a licence?
We receive many questions about music on hold – and in particular what lic..
.. Read more...
Infobip Establishes Hold in US Cloud Communication Software
Infobip Group, having earlier this year completed the acquisition of long-establ..
.. Read more...
Making the most of those on hold moments
Is your call centre one of the many that is scaring customers away by playing ch..
.. Read more...
Is Your Contact Centre Strategy Stuck on Hold?
Koopid present three hacks to transform customer service in 2021. The momentous ..
.. Read more...
Editor's Pick
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Latest Resources
eBook: Five Trendsetters in CX Innovation
eBook: Customer Success Stories 2024
Upcoming Events
Chatbot Summit Berlin
Tue 19 Mar 2024
European Contact Centre and Customer Service Exchange 2024
Tue 19 Mar 2024
Latest Insights
A Quick Reference Guide to Measuring CX
Proactive Outreach Is Key to Customer Loyalty and Confidence
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?