Host an Agent Appreciation Day

Here is a great idea for helping your agents bond with their team mates.

Host an Agent Appreciation Day in your contact centre. During this day, each of your agents should receive a letter of appreciation from at least one of their fellow agents – NOT a team leader or manager!

These letters should include specific praise for everything from making a great cup of tea or always smiling, to covering a last-minute shift or being supportive of a struggling team member.

These letters should be handwritten for added effect.

Published On: 21st Apr 2015 - Last modified: 6th Jul 2017
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