Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

With contact centre traffic on an ever-rising trajectory, CX and service leaders are caught between a rock and a hard pl..
Read more...
8×8 has announced the first quality management and speech analytics solution that moves beyond the contact centre t..
Read more...
Establishing a strong and loyal customer base is the ultimate goal of any call centre operation. However, it’s the roa..
Read more...
Text analytics is a computational field that draws heavily from the machine learning and statistical modelling niches, a..
Read more...
Brian LaRoche of CallMiner and Steve Ruszczyk of Praxidia answer three common questions organisations ask them before i..
Read more...
CallMiner introduce us to text analytics and how it can be used in the contact centre. Hidden in plain sight, valuable i..
Read more...
NICE has announced that its NICE Performance Management (NPM) solution includes AI-driven analytics to foster employee e..
Read more...
Alex Martinex at OpenText looks at how CCaaS and speech analytics create a best-in-class contact centre offering. Many c..
Read more...
Although organisations have long touted the idea that “the customer comes first”, the number of enterprises that can..
Read more...