How Capital One’s Team Uses Scorebuddy – Webinar


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Filed under - Archived Content,

Wed, Nov 24, 2021 4:00 PM – 5:00 PM GMT

After years of uncertainty and challenging times, it has never been more paramount to have a digital-first customer service. Customers have adopted and prefer a digital approach to engagement. Capital One have shown they can skillfully and effectively operate in a predominantly remote environment.

In this webinar you’ll learn:

  • How to succeed and provide a digital-first customer service
  • How Capital One use Scorebuddy to manage external vendors/partners/outsourcers
  • A single performance view for external and internal resources
  • How Capital One have adopted Scorebuddy’s QA platform
  • Overview over Scorebuddy platform and new AI Smart Lists

Speakers: Dylan Griffiths, Risk Specialist at Capital One and Aaron Mulville, Key Account Manager at Scorebuddy

Published On: 12th Nov 2021 - Last modified: 26th Nov 2021
Read more about - Archived Content,


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