THE DATE: Thursday, 25th May, 2017. 5:00 p.m. GMT
THE LOCATION: Online
THE DESCRIPTION: Today’s standards are ever-rising for contact centres to provide excellent customer service that must be seamless, personal, and speedy.
To ensure these standards are met, KPIs are set both for the agents and for the contact centre.
The problem is, do you know where your contact centre stacks up against the industry average?
This webinar will highlight:
- Industry benchmarks that every call centree is aiming to enhance
- How other contact centres are achieving these benchmarks
- Best practices and a framework for how you can hit industry KPI rates.
PRESENTERS: Kate Leggett, Forrester, and Scott Gluck, NewVoiceMedia
THE ORGANISERS: NewVoiceMedia