The Leading Contact Centre Magazine

How Global DMS Transformed Their Customer Experience – Webinar


THE DATE: Tuesday 30 August 2016 at 6:00PM GMT

THE LOCATION: Online

THE DESCRIPTION: What’s the best way to enhance the sales and customer experience? Not quite sure what the answer is – don’t worry, every company finds themselves dwelling on how to accomplish this.

Join Kelly Ann Jourdain, Manager Technical Support at Global DMS, and Carl Rio, Strategic Account Manager at NewVoiceMedia, as they discuss how Global DMS tackled transforming their customer and sales engagement by increasing their speed of call resolution, eliminating their back-up call centre, utilising omnichannel and analytics to drive efficiency gains.

THE ORGANISERS: NewVoiceMedia

 

Published On: 17th Aug 2016 - Last modified: 1st Nov 2017
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