About the Event
You’ve been hearing for years about what speech analytics can do for your contact center. There are so many options – it’s hard to determine what’s real and what’s not.
Join this workshop with two of CallMiner’s expert Customer Success Directors, Misty Mastracco and Lauretta Campestre, as they take you through the critical components you need to consider.
Wednesday, February 12, 2020 at 11:00 a.m. ET / 4:00 p.m. GMT
What you’ll learn in this discussion:
- GOALS: HOW TO DEFINE AND PRIORITIZE
- DATA COLLECTION: WHAT INFORMATION DO YOU NEED? WHAT DO YOU HAVE? WHAT ARE YOU MISSING?
- STAFF: HOW DO YOU GET THE RIGHT DEPARTMENTS INVOLVED AND WHO NEEDS TO BE INCLUDED?
- REPORTING: WHO GETS REPORTS? WHAT FORMAT ARE REPORTS IN? REACTIONS TO NEW INFORMATION
In less than an hour you’ll leave with an outline of steps required for a successful program.
Date and Time
Wednesday 12th February 2020