How to Efficiently Manage Service Levels With the Right Technology – Webinar


About the Event

Service levels are directly tied to customer service quality and are often a vital indicator of a contact centre’s overall performance. Join us for a joint webinar between Fonolo and injixo, where we will discuss how technology aids service level management.

We talk about:

  • The Role of Workforce Management
  • The Benefit of Call-Back Technology
  • Successful Case Studies
  • Plus, So Much More!

Who should watch:

  • VPs & Directors of Contact Centres
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media
  • VPs & Directors of CX

Speakers:

  • Charles Watson, Head of NA Workforce Management, eBay
  • Simon Waldron, Customer Experience Team, injixo
  • Shai Berger, Co-Founder and CEO, Fonolo

Date and Time

Starting:
Thursday 28th February 2019

Location

Online

Organisers

Date and Time

Starting:
Thursday 28th February 2019

Location

Online