How to Identify, Support, and Retain Vulnerable Customers – webinar

Date: Tuesday 23rd Feb 2021
Time: 2pm GMT | 9am ET

With financial and health crises looming worldwide, and almost 8 in 10 UK adults having carried debt into 2021, companies must be keenly aware and responsive to customers in vulnerable positions. People are not just suffering from financial issues but also medical and mental health problems, disability, challenging social circumstances and old age.

Join CallMiner’s Frank Sherlock and a panel of top executives from CallMiner financial services and energy & utilities customers, including Vanquis Bank and British Gas, as they overview these challenges and discuss and share best practice on:

• What constitutes customer vulnerability
• How to address the challenges of the digitally vulnerable
• Ways technology such as speech analytics can help identify at-risk customers
• Means to provide contact centre employees with guidance on vulnerability best practices

PS All attendees will receive a complimentary copy of: The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers white paper.