How to Personalise Your CX with Intelligent Virtual Agents Filed under - Archived Content, Five9 June 15, 2022 – 2:00PM BST By leveraging Five9 intelligent virtual agents (IVA), customers can quickly obtain answers to frequently asked questions on their own, freeing your agents to work on more complex customer interactions. Five9 IVAs use intent mapping to understand and answer your customers’ FAQs and can even provide proactive follow-up actions based on need. In This CX Spotlight, join our subject matter experts as we demonstrate three ways your business can leverage Five9 IVA to personalise customer interactions. Employees: addressing internal help desk questions Customers: going above and beyond the FAQ answer Business Partners: delivering a self-service experience on every channel Author: Robyn Coppell Published On: 1st Jun 2022 - Last modified: 17th Jun 2022 Read more about - Archived Content, Five9 Related Reports Webinar Replay: 5 Clever Ways to Improve Your Service Levels eBook: Customer Success Stories 2024 A Buyers Guide to Selecting a CCaaS and CX Provider eBook: How to Blend People and Technology in a Budget Friendly Way Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter