Hybrid Working in a Cloud Contact Centre Integrated With Microsoft Teams – Webinar


A real-life success story presented by Microsoft, Hitachi ABB Power Grids and Enghouse Interactive

Join Enghouse together with Microsoft and Hitachi ABB Power Grids on Wednesday 10th February at 2pm as we discuss how businesses can extend their Microsoft Teams collaboration environment to the contact centre, facilitating secure hybrid working practices and distributed teams in the New Normal. Ron Palinkas, Head of Customer Connect at Hitachi ABB Power Grids, will explain how Enghouse Cloud Contact integrated with Microsoft Teams gives them a single unified contact centre platform that supports optimal agent utilisation and workload balancing across the globe based on technical expertise and language skills. Thus, enabling Hitachi ABB Power Grids to flex to changing customer needs and achieve operational efficiency and visibility within the entire organisation.

Speakers:

  • Theodora Malmström, Customer Success Product Marketing Manager, Microsoft
  • Ron Palinkas, Head of Customer Connect- Americas, Hitachi ABB Power Grids
  • Jeremy Payne, VP International Marketing, Enghouse Interactive

More details on this page: https://enghouseinteractive.co.uk/hybrid-working-webinar/

Published On: 27th Jan 2021 - Last modified: 16th Feb 2021
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