ICS Conference

About the Event

Meet with customer service professionals and leaders to share best practice at the largest customer service conference forum in the UK

Theme: Customer Service 2020: Reflect, Refocus, Reignite

Our Annual Conference –
the leading forum for customer service thought leadership and best practice in the UK.
The event draws hundreds of business leaders and service professionals to learn from examples of global service excellence and share best practice. The Conference is followed by the UK Customer Satisfaction Awards (tickets sold separately).

Confirmed speakers include:

  • Host for the day: Simon Jack, BBC Business Editor
  • Sian Jones, CEO, Xoserve
  • Joe Garner, CEO, Nationwide
  • Peter Cross, Customer Experience Director, John Lewis & Partners
  • Peter Farrer, Chief Operating Officer, Scottish Water
  • Lord John Bird MBE, Founder, The Big Issue
  • Jean-Marc Dupont, Director EU Customer Service, Amazon
  • Rona Ruthen, Director Customer Operations, Monzo Bank

Bringing you The Regulator Panel:

  • Anthony Pygram, Director for Conduct and Enforcement, Ofgem
  • Dr Claire Forbes, Senior Director of Corporate Communications, Ofwat
  • Fiona MacGregor, Chief Executive, Regulator of Social Housing
  • David Geale, Director of Retail Banking & Payments Supervision, Financial Conduct Authority

*line-up subject to change*

Date and Time

Tuesday 3rd March 2020

Date and Time

Tuesday 3rd March 2020