Identify Actionable Engagement Insights to Reduce Employee and Customer Churn – Webinar
About the Event
Only the top-performing organizations truly use the full power of technology to gather actionable insights from customer and agent conversations. Join this webinar and learn how to use AI-fuelled speech analytics to develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees.
10 September, 2019 at 2:00 p.m. BST / 9:00 a.m. EDT
In this discussion you’ll learn how to use analytics in order to:
- Identify and stop dissatisfaction and trigger points for customer churn
- Identify disengagement and decrease the root causes for employee sickness, absence and churn
- Develop practical strategies that deliver customer value and retention, as well as better employee engagement and performance
Register now, watch when you want!
Date and Time
Tuesday 10th September 2019