Thu, Aug 19, 2021 11:00 AM – 11:45 AM BST
In an age where identifying vulnerable customers is vital, contact centre leaders need to be equipping their teams with the right tools and support to do so.
Join MaxContact and Avoira Xdroid as we discuss how to identify and best serve and protect your vulnerable customers using AI-driven speech analytics software and other easily implemented tactics.
What you’ll gain from attending:
- Knowledge on who vulnerable customers are and how to identify them
- Actionable tips to train staff on serving vulnerable customers
- How speech analytics can assist in identifying vulnerable customer
About the host organisations:
MaxContact is a cloud-based contact centre solution provider built around our customers’ needs, with support and advice at every step.
Avoira Xdroid helps to improve the overall performance and quality of contact centres by providing voice analytics software.