IFS


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IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop.

https://www.ifsworld.com/uk/solutions/ifs-customer-engagement/

Contact Name: Tina Ladd

Tel No: 08000931474

Contact Email: tina.ladd@ifsworld.com

Profile:

IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop. By bringing together disparate sources of data from multiple systems, our software solves complex customer service and support issues. Benefiting from a 360-degree view of the customer on one screen alongside all contact channels, your advisors can deliver customer engagement seamlessly, whilst simultaneously banking productivity gains.

Make every customer your best customer, with intelligent, personalised service delivery and management.

Social Media:

Twitter Handle: @IFS_CE
LinkedIn Company Page: https://www.linkedin.com/company/ifscustomerengagement/

Address: Innovation Centre, Warwick Technology Park, Warwick, CV34 6UW

Weblink: https://www.ifsworld.com/uk/solutions/ifs-customer-engagement/

Categories:

  • Agent Desktop
  • Call Centre Software
  • Cloud Solutions
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel communications
  • Predictive Dialler
  • Workforce Management and Workforce Optimisation

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