IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop.
Contact Name: Tina Ladd
Tel No: 08000931474
Contact Email: firstname.lastname@example.org
IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop. By bringing together disparate sources of data from multiple systems, our software solves complex customer service and support issues. Benefiting from a 360-degree view of the customer on one screen alongside all contact channels, your advisors can deliver customer engagement seamlessly, whilst simultaneously banking productivity gains.
Make every customer your best customer, with intelligent, personalised service delivery and management.
Twitter Handle: @IFS_CE
LinkedIn Company Page: https://www.linkedin.com/company/ifscustomerengagement/
Address: Innovation Centre, Warwick Technology Park, Warwick, CV34 6UW
- Agent Desktop
- Call Centre Software
- Cloud Solutions
- Contact Centre Solutions
- Customer Experience
- Multi-channel communications
- Predictive Dialler
- Workforce Management and Workforce Optimisation
Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey. We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre […]
The agent desktop plays a crucial part in the delivery of customer service. However, the required functionality for an agent desktop has dramatically changed over the past decade. This ebook summarises 4 key factors that define a true unified desktop.