Providing both Omni-Channel Contact Centre and CRM Customer Service Software, IFS | mplsystems’ focus is making ‘customer service simple’ via our uniquely configurable agent desktop solution.
Contact Name: Susannah Richardson
Tel No: 01926 623 500
Contact Email: email@example.com
Providing both Omni-Channel Contact Centre and CRM Customer Service Software, mplsystems’ focus is making ‘customer service simple’ via our uniquely configurable agent desktop solution. Our intelligent agent applications allow voice, email, chat and social requests to be managed simultaneously, whilst providing a 360-degree view of customer data from across the organisation and guiding agents through complex interactions and processes.
Delivered on premise or in the cloud, our solutions also integrate to existing telephony, CRM and enterprise systems. Where field service is delivered by organisations, our solutions extend beyond the contact centre, to provide workforce planning and advanced mobile solutions for field technicians.
As a Visionary in Gartner’s latest Contact Centre as a Service Magic Quadrant, we are trusted by leading organisations across Europe to manage their end-to-end Omni Channel Customer journeys. With over 20 years’ experience, mplsystems now works with many clients globally including major brands, such as Babcock International, Aviva, HomeServe and Iceland through to small, start-up businesses.
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Address: Innovation Centre, Warwick Technology Park, Warwick, CV34 6UW
- Agent Desktop
- Call Centre Software
- Cloud Solutions
- Contact Centre Solutions
- Customer Experience
- Multi-channel communications
- Predictive Dialler
- Workforce Management and Workforce Optimisation