At IFS – mplsystems our vision is ‘to make complex service simple’: we design and deliver Omni-Channel Contact Centre, CRM Customer Service desktop and AI enabled Virtual Assistance solutions.
Contact Name: Tina Ladd
Tel No: 01926 623 500
Contact Email: email@example.com
At IFS – mplsystems our vision is ‘to make complex service simple’: we design and deliver Omni-Channel Contact Centre, CRM Customer Service desktop and AI enabled Virtual Assistance solutions. Our unique, configurable unified agent desktop solution has transformed customer engagement for many of Europe’s top businesses by providing a 360-degree view of the customer, whilst managing voice; email; chat; social and mobile channels as a seamless omni-channel experience.
Our pioneering intelligent self-service solution is enabling customers to introduce Artificial Intelligence into customer service: automatically answering and processing email, chat and social media requests whilst also providing online virtual assistance. As a Visionary in Gartner’s Contact Centre as a Service Magic Quadrant for the last 3 consecutive years, we are trusted by many leading European organisations to manage their end-to-end Omni Channel Customer journeys.
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Whitepapers: Click here to view a selection of White Papers
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Address: Innovation Centre, Warwick Technology Park, Warwick, CV34 6UW
- Agent Desktop
- Call Centre Software
- Cloud Solutions
- Contact Centre Solutions
- Customer Experience
- Multi-channel communications
- Predictive Dialler
- Workforce Management and Workforce Optimisation
How do businesses move away from agents surfing multiple communication and enterprise systems while reducing costs and customer frustration? This paper considers the options available and draws on research which identifies the unified desktop as the essential tool.
Tasked with delivering omnichannel service? Struggling with different systems for calls and emails and need to introduce chat and social media? This white paper explains what Omni-Channel is all about, how to achieve it and the benefits that it brings.