At IFS – mplsystems our vision is ‘to make complex service simple’: we design and deliver Omni-Channel Contact Centre, CRM Customer Service desktop and AI enabled Virtual Assistance solutions.
Contact Name: Tina Ladd
Tel No: 01926 623 500
Contact Email: firstname.lastname@example.org
At IFS – mplsystems our vision is ‘to make complex service simple’: we design and deliver Omni-Channel Contact Centre, CRM Customer Service desktop and AI enabled Virtual Assistance solutions. Our unique, configurable unified agent desktop solution has transformed customer engagement for many of Europe’s top businesses by providing a 360-degree view of the customer, whilst managing voice; email; chat; social and mobile channels as a seamless omni-channel experience.
Our pioneering intelligent self-service solution is enabling customers to introduce Artificial Intelligence into customer service: automatically answering and processing email, chat and social media requests whilst also providing online virtual assistance. As a Visionary in Gartner’s Contact Centre as a Service Magic Quadrant for the last 3 consecutive years, we are trusted by many leading European organisations to manage their end-to-end Omni Channel Customer journeys.
Company Brochure: Click here to view the Company Brochure
Whitepapers: Click here to view a selection of White Papers
Case Studies: Click here to view a selection of Case Studies
Address: Innovation Centre, Warwick Technology Park, Warwick, CV34 6UW
- Agent Desktop
- Call Centre Software
- Cloud Solutions
- Contact Centre Solutions
- Customer Experience
- Multi-channel communications
- Predictive Dialler
- Workforce Management and Workforce Optimisation
Delve into the modern-day contact centre solution with a unified agent desktop to avoid multichannel mayhem. Read the white paper to find out how for successful customer service and seamless experiences, organisations must deploy a single view of the customer.
This paper explores the adoption of AI in customer service to date and also where it offers the most benefits. It provides practical guidance for customer service leaders to understand how to best progress your AI projects.