Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner
Adapted from our Excel Erlang C Calculator, our Online Call Centre Staffing Calculator can make a quick calculation with..
Read more...
14 Funny Customer Service Stories That Will Make You Chuckle
We share some customer service funny stories that have been sent in by our readers, who recall their funniest customer s..
Read more...
5 Tips to Improve Your Call Centre Sales
Here are 5 tips to improve call centre sales conversion rates. Includes call centre sales techniques including some tip..
Read more...
AI on the Creepiness Scale: Real-Life Stories
Lauren Famiglietti shares some real-life stories of when Artificial Intelligence (AI) has gone wrong. AI has always ten..
Read more...
The Top Stories of 2023
This year, we’ve published hundreds of articles on our website to help you to improve day-to-day life in your contact ..
Read more...
The Top Stories of 2018
This year, we’ve published hundreds of articles on our site with the aim of helping you to boost your contact cent..
Read more...
The Top Stories of 2022
This year, we’ve published hundreds of articles on our site with the aim of helping you to boost your contact centre p..
Read more...
The Top Stories of 2015
Here are our most popular articles of 2015. Number 10. Five Exercises for Contact Centre Agents We shared some simple ex..
Read more...
The Top Stories of 2016
Here are our most popular articles of 2016. Number 10. Ten Strategies for Improving Contact Centre Operations The modern..
Read more...
The Top Stories of 2021
2021 has been another year when we’ve been privileged to share hundreds of articles with you, with lots of great ideas..
Read more...
The Top Stories of 2017
Here are our most popular articles of 2017. Number 10. How Is Average Handling Time Distributed? It Is Not How You Think..
Read more...
The Top Stories of 2020
2020 has been another year when we’ve been privileged to share hundreds of articles with you, with lots of great ideas..
Read more...
The Top 10 stories of 2013
Here are our ten most popular articles of 2013. Throughout 2013, Call Centre Helper has been sharing interesting stories..
Read more...
The Top Stories of 2014
Here are our most popular articles of 2014. Number 10. 6 Games to Liven up the Contact Centre Playing games in the conta..
Read more...
The Top Stories of 2019
2019 has been another year where we’ve been privileged to share hundreds of articles with you, with lots of great ..
Read more...
How to Transform Your Call Centre Into a Sales Centre
Bérengère Deleage of Diabolocom shares insights on how to increase your sales focus in the contact centre. At a time w..
Read more...
Four Things Successful Sales Teams Have in Common with Top Sports Teams
From “the ball is in our court” to “down to the wire,” sports metaphors have long been a part of..
Read more...
Editor's Pick
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?