Improve Your Contact Centre Net Promoter Score: Webinar


About the Event

THE DATE: Thursday 23 August 11:00 AM – 12:00 PM BST

Having conducted thousands of benchmarking reviews and customer and employee engagement surveys, we understand the best ways to improve your contact centre NPS. Simon Thorpe, Director, will deliver the 8 steps that help design, build and execute effective customer feedback programmes.

The 8 steps that Simon will cover are:

  • Building the foundations
  • Identifying what actually drives your NPS
  • Setting advisor targets that will drive NPS
  • Focusing where it matters most
  • Driving employee engagement to improve NPS
  • Finding NPS drivers outside of the contact centre
  • Finding correlating links
  • Survey fatigue & the best survey type

THE WEBLINK: https://www.brightindex.co.uk/2018/webinar-improve-your-contact-centre-net-promoter-score

Date and Time

Starting:
Thursday 23rd August 2018

Location

Online

Organisers

Date and Time

Starting:
Thursday 23rd August 2018

Location

Online