injixo Limited


injixo is an online platform offering cloud-based services to contact centre professionals.

www.injixo.com

Contact Name: Chris Dealy

Tel No: 07795 115140

Contact Email: chris.dealy@injixo.com

Profile: injixo is an online platform offering true cloud-based services to contact centre professionals. It includes access to comprehensive workforce management (WFM) functionality on a Software-as-a-Service basis, participation in on-demand e-learning programmes, and access to the collective insight of a community of fellow injixo users.

injixo is part of the InVision group, headquartered in Düsseldorf (Germany). Since 1995, InVision has helped its clients to optimise their workforce deployment, increase productivity, decrease staff turnover and reduce costs. InVision is a truly global player with offices in the US, Germany and across Europe, as well as the UK and Ireland. In addition to injixo, the InVision group also incorporates The Call Center School, offering online training for contact centre professionals.

Products/Services

injixo offers feature-rich WFM powered by proven InVision workforce management technology. injixo is easily accessed via a web browser and can be used without a lengthy start-up process. injixo supports the entire WFM cycle, from requirement and capacity forecasting through single- and multi-skill schedule generation, on-the-day management, agent self-service, schedule adherence monitoring and comprehensive reporting functions. Major ACDs are easily connected to supply historical and real-time data on agents, calls, and other channels such as emails and chat.

injixo is offered at the remarkably affordable price of £9 per user per month, and the user count can be temporarily scaled up when needed for seasonal peaks or campaigns, thus making the business case even more compelling.

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injixo WFM provides demand-oriented and optimised schedules at the push of a button while taking into account all relevant scheduling constraints, such as relevant legislation and the contracts of individual employees, as well as work-life balance guidelines. Patented algorithms enable multi-skill scheduling that achieves full multi-skill pooling efficiencies in a single step and in a fraction of the time required by other systems.

injixo Forecast is an automated real-time data processing and forecasting solution that provides continually updated forecasts with minimal user interaction. It can be used free of any additional charge by all injixo
WFM customers.

injixo Act is a powerful solution for monitoring and managing KPIs. It is designed for contact centre supervisors that want to maintain an up-to-date overview of their service quality during a single day. The use of injixo Act is included for all injixo WFM customers.

injixo Me is an self-service agent portal that enables agents to access and maintain their work schedules on desktop, tablet and mobile devices, using any standard web browser. All injixo WFM subscribers get free access to injixo Me.

injixo Learn provides free online training programmes for injixo WFM users as well as a cost-effective and comprehensive curriculum of cutting-edge e-learning courses powered by The Call Center School.

injixo Community is a free service for all injixo users, providing the opportunity to get in touch with peers and to expand their professional network, using any type of device. The injixo Community also provides a host of articles and white papers about best practices for injixo WFM and general resource planning.

See www.youtube.com/user/injixo for some testimonial videos about injixo.

Address: The Innovation Centre, Northern Ireland Science Park, Bay Road, Derry, County Londonderry, BT48 7TG

Weblink: www.injixo.com

Categories:

  • Workforce Management and Workforce Optimisation
  • Call Centre Software
  • Cloud Solutions

 
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