The Leading Contact Centre Magazine

Industry Insights

Guest posts from our Industry Experts

Question Mark

Video – Are You Testing Your Numbers?

190

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Happy Customer

Use of Limited Content: Text Messages in Debt Collections

52

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artificial intelligence

AI Adoption and the Innovation Cycle

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How to Use Customer Feedback to Create a Great Customer Experience

135

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The Rise of Customer Experience Cobots

253

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27 Questions to Ask Before Buying Call Centre QA Software

114

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3 Misconceptions about AI Interactions

78

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The 5 Biggest Unified Communications Trends of 2019 So Far

137

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How Can the Science of Audio Quality Help Your Business?

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10 Great Employee Engagement Activities

453

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Calendar

A Day in the Life of a CTO Who Developed a Leading Contact Centre Tool

55

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Customer Churn Prediction and Prevention

50

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monitoring

5 Best Practices for Effective Media Monitoring

185

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4 Key Findings From a New Customer Experience Study

179

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IVR Horror Costs Businesses £130 per Customer Each Year

80

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How to Use Gamification to Improve Customer Support

50

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Using Call Centre Evaluation to Make a Measurable Difference

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5 Reasons to Proactively Monitor and Test Your Calls Worldwide

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How to Improve Audio Quality in Your Contact Centre

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Future Transformation

Digital Transformation: Why Your Business Needs to Embrace the Cloud

106

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