IR is a leading global provider of proactive performance management software and testing solutions for critical IT infrastructure, contact centre and communications ecosystems.
Contact Name: Natalie Shiel
Tel No: +44 (0) 1895 817 800
Contact Email: Natalie.Shiel@ir.com
Profile: IR is a leading global provider of proactive performance management software and testing solutions for critical IT infrastructure, contact centre and communications ecosystems.
Monitor and troubleshoot from the inside-out. Test from the outside-in.
IR Prognosis monitors, troubleshoots and builds automatic fixes for problems across your UC, network and contact centre environment. Customer experience alerts give immediate notification of malfunctioning contact centre systems, allowing you to fix problems before they affect customers. IR Testing Solutions tests IVR, WebRTC and other contact centre infrastructure with real-world traffic to ensure your operations don’t fail when needed the most.
This provides a powerful and unique view of your complete customer experience under real-world conditions. With IR Contact Centre Solutions, you can:
- Predict, prescribe and automate problem resolution.
- Support your customers’ multichannel choices.
- Proactively manage call quality from the inside-out.
- Test the customer experience from the outside-in.
- Avoid costly compliance issues, knowing call recordings are up and running.
More than 1,000 organisations in over 60 countries—including some of the world’s largest banks, airlines and telecommunications companies – rely on IR Prognosis to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe.
Address: The Atrium, Harefield Road, Uxbridge, Middlesex, UB8 1PH
- Call Centre Software
- Call Centre Testing
- Call Recording
- Contact Centre Solutions
- Customer Experience
- Unified Communications