It’s not worth fighting over £20

Sometimes it can take just too much effort to fight with a customer over a small amount of money.  The customer can become very frustrated and it can take a lot of time for the agent and possibly management as well.

Allow advisors to offer a small amount of compensation to keep the customer happy.  This can often nip problems in the bud and keep everyone happy.

Published On: 2nd Jul 2013 - Last modified: 12th Jul 2017
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