Jacada, Inc. helps enterprises reduce costs of operations significantly by deploying automation solutions and contextual bots.
Contact Name: Nicolette V. Beard
Contact Email: firstname.lastname@example.org
Telephone: +1 770-352-1300
Jacada, Inc. helps enterprises reduce costs of operations significantly by deploying automation solutions and contextual bots. From guiding contact center employees and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience.
In addition, we enable enterprise call centers the ability to deliver seamless customer self-service and agent-assisted interactions by implementing cutting-edge mobile, smart device, and web-based visual IVR solutions, as well as optimized unified agent desktops and workforce engagement (WEM) tools. We were recently lauded by Gartner in their Magic Quadrant for Workforce Engagement Management 2020 report.
Customers can benefit from an improved customer experience at every touchpoint whether at the contact center, on mobile, website, or at the retail store. Most Jacada deployments provide a complete return on investment within the first three to seven months after deployment.
Our 30+ years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, our team enables worry-free deployments with lower Total Cost of Ownership.
Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel.
Address: 11560 Great Oaks Way #200, Alpharetta, GA 30022 USA
- Agent Desktop
- Call Centre Software
- Contact Centre Solutions
- Cloud Solutions
- Customer Experience
- Virtual Contact Centre and Homeworking